Dear Valued Dealer,
As part of our ongoing efforts to improve your online experience, please note the following updates to the Dealer Portal:
Parts Ordering
The Parts Ordering Portal will be unavailable starting today as we transition to our upgraded system.
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During this time, parts orders cannot be placed online or through Customer Service.
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Quotes can still be submitted through the online portal.
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Any existing parts orders that have not yet shipped will require us to re-obtain your credit card information once the new system goes live.
Warranty & Other Portal Functions
All other online services—including Warranty Claim Filing, Boat Return Requests, E-Registration, Applying Coupons, and Parts Return Requests—will remain available until Thursday, October 23 at approximately 6 p.m. EST, when the scheduled downtime begins.
Estimated Restoration
We anticipate all services will be fully restored by Tuesday, October 28, 2025.
What remains available:
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Submit parts quotes through the portal
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Contact Customer Service at dealer.services@smokercraft.freshdesk.com or call (574) 831-2105 for assistance
After the upgrade:
When the system goes live, dealers will be prompted to enter a credit card during their first parts order. This is a one-time, secure entry that will remain on file for future transactions.
We sincerely appreciate your patience and understanding while we work to enhance our systems and improve your experience.
Sincerely,
Your Smoker Craft Customer Service Team